delivery & returns

Delivery Policy

Once the order is placed, you will receive an order confirmation in your e-mail. Your order will be processed and shipped within two days and you will receive a shipment confirmation with the tracking number. The expected delivery for the domestic orders is 1-5 days, and international orders is 2-10 days. However, Sugarcoat is not responsible for any customs delays as well as any import duties, clearance fees or brokerage fees including any other additional charges for international shipments. Depending on the country of delivery, it might be required for you to pay some of these fees in order to clear customs.

For pre-order items, the estimated delivery frame will be mentioned on the product page as well as the order confirmation.

Exchange & Return Policy 

We are pleased to accept timely exchanges/returns of unused, unworn, unwashed, unaltered and undamaged items within 14 days from the date you received your order. However, any charges related to the are the client’s responsibility. Your items must be returned in the original packaging, including any boxes, hangers, garment bags, and other signature packaging materials.

We will e-mail you when we receive your return and refund the price paid in the original payment method once we inspect the condition of the goods. It might take 3-5 business days for the refunds to be reflected on your bank statement. 

Items purchased from Sale are also not eligible for return or exchange.

For any exchange or return inquiries, you can contact us at [email protected]



Privacy Policy


This privacy policy sets out how “Sugarcoat” uses and protects any information that you give “Sugarcoat’’ when you use this website.

‘’Sugarcoat’’ is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

‘’Sugarcoat’’ may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 16.01.2020

What we collect

We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Why we collect

Any of the information we collect from you may be used in one of the following ways: 
• To personalize your experience – Your information helps us to better respond to your individual needs. 
• To process transactions – Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. 
• To administer a contest, promotion, survey or other site feature 
• To send periodic emails – The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. 
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Protection of Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.


Use of cookies

Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.


You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Disclosure of information to outside parties


We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Third party links 


Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Online Privacy Policy Only 


This online privacy policy applies only to information collected through our website and not to information collected offline.


Your Consent 


By using our site, you consent to our website’s privacy policy.


Changes to our Privacy Policy 


If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on 16/01/2020


Contact Us 


If there are any questions regarding this privacy policy you may e-mail us at [email protected]